(I) Individual Refunds.
If a Patron desires to request a refund, the Patron must request the refund from the CLIENT. If the CLIENT desires to fulfill the request, CLIENT can utilize the Services or contact TicketLinkz to process the refund. TicketLinkz will use commercially reasonable efforts to process refunds issued and requested to be issued by the CLIENT in a timely manner after the CLIENT authorizes the issuance of the refunds. TicketLinkz has no responsibility to provide individual refunds which have not been authorized by the CLIENT in accordance with this provision. In addition, TicketLinkz will NOT issue any refund to a Patron unless and until sufficient funds for the refund have been received from the CLIENT.
(II) Cancelled or Rescheduled Events.
No payments shall be made to a CLIENT from TicketLinkz with respect to any Event that is cancelled (or for which the CLIENT otherwise authorizes a refund). If an Event is cancelled, a refund shall be issued to Patrons. CLIENT will be sent an invoice for all Fees due to TicketLinkz for such Event. Upon payment of all such Fees, TicketLinkz will issue a full refund to Patrons. If CLIENT fails to submit payment to TicketLinkz for its Fees in a timely manner, TicketLinkz will process refunds for the canceled Event less all applicable Fees and CLIENT shall thereafter be required to refund the Fees directly to Patrons and TicketLinkz shall have no further liability or obligation. If an event is rescheduled, TicketLinkz will use its sole discretion to determine whether it is considered a cancellation and therefore subject to the refund policy described in this section.
- Notwithstanding the foregoing, You acknowledge and agree that, to protect its reputation and the integrity of the Site, TicketLinkz shall have the right (but not the obligation) to force or provide a refund to Patrons of any or all amounts paid for tickets at any time for any reason or no reason, including without limitation if TicketLinkz receives complaints from a substantial number (as determined by TicketLinkz in its sole discretion) of Patrons with respect to a CLIENT or the applicable Event, or TicketLinkz determines in its sole discretion that the CLIENT has engaged in any fraudulent activity or made any misrepresentations. TicketLinkz shall have no liability whatsoever to a CLIENT in connection with or arising from any such decision to force or provide refunds.
Exchanges are permitted at the discretion of both the CLIENT and TicketLinkz. All differences in the value of ticket prices must be honoured before an exchange can occur.